Frequently Asked Questions (FAQ)
1) How do I cancel?
For your convenience, you can make modifications to your subscription online without contacting customer service. Simply login to your account and click on the “My Account” link located in the upper right hand menu. From there, you can modify your subscription, change your billing information, and opt-out of our periodic email distribution list. Or you can simply contact us at +44 (800) 368 8093, Monday to Friday, 9AM – 5pm GMT.
2) How do I get my free CV?
You can download your CV to text file for free. You first must be signed in. Then simply click on this link: https://app.cvgenius.co.uk/cvs
3) When will my subscription auto-renew?
To find the date when your subscription will renew, please go to “My Account” and “Plan Information”. The date of your next renewal will be shown there.
4) What can I do with a paid subscription?
With a paid subscription you can create as many CV and cover letters as you want, download in Text, Word or PDF, email/fax/print, and search for jobs directly from your account.
5) Why can’t I log in to my account?
You may be putting the wrong password. Click Login, then the “Forgot Password?” link. Follow the instructions and you may set up a new password.
It is also possible that you never created an account with us. Did you ever receive an Activation Email from us?
Can’t find the answer to your question here? Contact us via Email or Live Chat. Our Contact information is on the right side.
Call us at +44 (800) 368 8093
Email us at
Talk to us via LiveChat
Our Business Hours:
Monday to Friday, 9am – 5pm, GMT.
All requests are processed within 1-2 business days, thank you for your patience
Our Business Address:
Wisteria Camrose House
2A Camrose Avenue
Edgware, Middlesex, UK – HA8 6EG